Conference Calling For Attorneys and other Legal Organizations
The web based “Conference Control Center” provides a detailed reports section. Clicking on the CDRs tab brings up the reports control panel.
The following basic information is displayed:
Called number: the phone number the user dialed to access the conference.
Calling number: the phone number of the participant.
Sequence number: the number of times this phone number dialed into [...]
Tue, July 29 2008 » Conference Call Features, Conference Call Services, Conference Calls » 1 Comment
Real Time Tracking
You can track your conference call participants in real time with a geographic tracking map. attorney-conference.com has integrated Google Maps with their conference calling service to provide a tracking map of conference participants in real time.
Conference Tracking Map
A screen shot of the tracking map is shown below.
Once the conference call has started, the [...]
Tue, July 29 2008 » Business Conference, Conference Call Features, Conference Call Services, Conference Calls » 1 Comment
When you sign up for a conference calling account with us, you will receive an email which contains the following three pieces of information:
Toll free dial in number
Conference ID
Host Passcode
Keep the host passcode confidential. It is only for the host. Do not distribute the host passcode.
The toll-free number is good for the continental United States, [...]
Sat, July 26 2008 » Audio Conference, Business Conference, Conference Call Centers, Conference Call Features, Conference Call Plans, Conference Call Services, Conference Calls, How To Conference Call, Long Distance, Make Conference Call, Other Services, Phone Card, Polycom, Toll-Free, Video Conferencing, Web Conferencing » 1 Comment
The recorded names of your participants are obtained via the Conference Control Center. These recordings are a part of the Rollcall option called Name Record. After logging in, click on the “Names” tab at the top of the page.
A list of recorded names are displayed on the control panel as shown.
Recorded names may be downloaded [...]
Fri, July 25 2008 » Conference Call Features, Web Conferencing » 1 Comment
After your conference call has been recorded, it can be played back via the internet through the Conference Control Center. Upon successful login, click on the tab at the top labelled “Recordings”. The following screen will be displayed.
Each recording has four specific functions:
Play
Download
Delete
Convert to MP3
Play
The play button opens the appropriate browser plug-in to play the [...]
Fri, July 25 2008 » Conference Call Features, Web Conferencing » 1 Comment
Web Controls: Conference Control Center
Account Management
Setting Touch Tone Keypad Options
Conference Recording Controls
Name Announce Recordings
Live Caller Screen: Controlling Individual Lines (Disconnect, etc.)
Geographic Tracking: Google Maps
Call Detail Records
Contact List Management
Thu, July 24 2008 » Conference Call Features, Web Conferencing » 14 Comments
Your customer service representative may give you the web address to log into the Conference Control Center. The logon screen will appear as shown below. Your conference access code and host pass code are required to enter the system.
Once you are logged in, the main screen will appear as shown below:
You have access to a [...]
Thu, July 24 2008 » Web Conferencing » 2 Comments
PDF Version: Operator Assisted Conference Call Instructions
There are 3 types of callers in this conference call; the operator, the host, and the members; each having a unique ID number.
Operator:
Only one operator is permitted per conference call.
It is suggested that the operator dial in before [...]
Thu, July 24 2008 » Conference Call Features, Conference Calls » 1 Comment
Operator Assisted Conference Service Chart
The following chart highlights our operator assisted conference calling service features with details and links to additional resources.
Instructions
Operator Assisted Conference Call Instructions
PDF Version: Operator Assisted Conference Call Instructions
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Printer Friendly Comparison Chart
Operator Assisted Conference
Standard Offerings
Dial in Number
Toll-Free USA
International Calling Access
10 Digit (non toll-free global)
Schedule
48 hour notice
Operators
Monday-Friday 7am-9pm EST
Hosts
Multiple allowed, [...]
Thu, July 24 2008 » Conference Calls » 1 Comment
The standard conference invoice is emailed in HTML format and is also available in the following formats:
PDF
Excel compatible CSV files (call detail records)
Our standard conference invoice has a summary section at the top and a detailed section at the bottom. The invoice is delivered at the beginning of the next month via email.
Invoice: Summary Section
The [...]
Thu, July 24 2008 » Conference Call Features, Conference Calls » 1 Comment
Personal account codes or PAC is a custom account code that is assigned to a conference access code. Its function is for accounting. Some examples of PAC code accounting include:
Client account number assigned to a conference access code (for billing)
Internal department number
Contract ID or vendor ID
Phone users do not need to be concerned with it [...]
Wed, July 23 2008 » Conference Call Features, Conference Calls » 2 Comments
As a cutomer of Attorney Conference, you may have as many conference access codes (aka Conference ID) as you need. There are no additional fees or charges associated with extra access codes.
Many customers use multiple conference access codes as a way to account internally for conference call usages. Some ways to manage usage by access [...]
Wed, July 23 2008 » Conference Call Features, Conference Calls » 1 Comment
An entry tone in a conference call is a notification to all participants that a new participant (or member) has joined the conference call. This single tone is an easy and convenient way to notify everyone of a new conference participant.
We support entry tones as a standard feature.
Unlike an exit tone, which is usually a [...]
Wed, July 23 2008 » Conference Call Features, Conference Calls » 2 Comments
Our standard conference room size (conference call size) is 120 members. We can accomodate more members with a reservation. Contact our customer support specialists if you need assistance.
Wed, July 23 2008 » Business Conference, Conference Call Features, Conference Calls » 1 Comment
Roll call is a great feature used to document and identify all participants on a conference call. We offer three versions that can be used once, or in combination with each other.
Rollcall Option: Name Record
The ability to require name recording gives you an audio verification of a caller. All of the name recordings can be [...]
Tue, July 22 2008 » Conference Call Features, Conference Calls » 3 Comments
Callers from outside the United States may join your conference call through a non toll-free ten digit access number.
Their conference line will be billed at the usual rate and since they use a non toll-free number, they will incur a charge on their telephone bill for the call to the USA.
Contact your customer support team [...]
Tue, July 22 2008 » Conference Call Features, Conference Calls » 2 Comments
Access to the conference call system is through a toll-free dial in number. The number is either an 800, 866, or 877 number that is toll-free in the United States.
Most customers use a generic number, while some have opted for a dedicated number.
The dial in number is located on the email message you receive after [...]
Tue, July 22 2008 » Conference Calls » 4 Comments
The head count or participant count of the conference call allows the host to privately hear the number of participants on the conference call.
The touch tone option for headcount is:
*# (Star Pound)
The host will hear a private announcement that indicates the number of members on the call. The host is returned to the conference call [...]
Tue, July 22 2008 » Conference Call Features, Conference Calls » 2 Comments
If you need a custom announcement for your company, a dedicated toll-free number for your conference call is available for $20/mo.
This is an OPTIONAL feature. The custom announcement might be like: “Welcome to the ABC Company Inc. Conference Call” etc…
A custom announcement is a great way to brand your conference call. This extra customization will [...]
Tue, July 22 2008 » Conference Call Features, Toll-Free » 3 Comments
One of the least used and often forgotten conference calling feature is “Conference Call Password”. This pass code security feature works by prompting the conference participants for a “password” after the conference ID has been entered. The conference call password increases security by requiring callers to enter a second set of digits beyond the conference [...]
Mon, July 21 2008 » Conference Call Features, Conference Calls » 1 Comment